Part of my morning routine is to turn on the computer and, with mug of tea in hand, check the weather forecast for the day (BBC and Metcheck) and check the National Rail website to make sure that the trains are running before I set off down the hill for the station, which is a habit that has saved me much inconvenience on numerous occasions. Normally the National Rail web people contain themselves to reporting on the South West Trains services which are currently running and leave the forecasting to the weather people but this week they've taken to the prognostication business with some gusto by reporting all trains to London Waterloo in the future as being "On Time".
This means I can set off for work safe in the knowledge that there can be no delays as National Rail have declared it so and that no disaster, be it natural or man-made, can possibly interfere with the timely running of the trains.
Now that's customer service...............
And there's still time to support Steve's marathon effort!!